One of the most widely used operational software solutions in call centre platforms is the missed call solution. Missed call software solutions’ features and technologies are particularly successful in dealing with issues such as disconnected or other calls that go missing because no agent is accessible at the time. The leading business service providers install missed call service in India to target the audience with increased interaction and engagement. Various elements such as an auto-dialer and an automated IVR are used to determine the success of missed call solutions.
IVR involvement
The IVR capability is believed to provide high-level benefits within your call centre platform. Have you considered integrating an improved IVR solution that offers two benefits? If you haven’t tried it yet, you can combine the missed call solution into your existing CRM. You can’t keep track of missed consumer calls and hang up on them without getting a proper response. With the help of a missed call service in India, you may avoid this problem in your customer connectivity by customizing customer responses with a multi-level menu.
Automated messages
Even when the call agent is unavailable, giving the customer proper attention is critical. This is possible with the software solution that comes included with a free missed call solution. Personalized messages can assure client satisfaction during call interruptions and disconnections. Customers will respond positively to these characteristics, and they will never switch to another service. This automated message feature can also be used in your campaigns to create more leads and improve the efficiency of your call centre operation. You may secure more call connectivity and lead generation with high-level customer resources with a cheap investment in missed call solutions.
Increase lead generation
On a call centre floor, you might see agents interacting with clients throughout the whole working day. But can you guarantee that the agent will not receive any customer calls? Managing customers during the agent’s off-hours is a hypocritical condition. It is estimated that every agent misses four to five potential customers daily due to missed calls or disconnectivity. The best way to solve this problem and generate more leads is to deploy a missed call solution. Missed call solutions software collects and keeps the information about customers left unanswered. The solution also includes a real-time missed call alert service which directs agents’ attention and ensures that all client traffic is addressed. When workers reply to every customer, the chances of obtaining quality leads grow, resulting in greater efficiency within your call centre platform.
Toll-free missed call numbers
Branding is an important aspect that must be integrated into another corporate strategy. You must supply a more satisfying feature that helps clients during call interaction to expand your brand identification in the minds of the huge customer crowd. Toll-free is the best way to guarantee this. Toll-free number call trafficking can indeed help you get promising consumers. But what if some of the client calls are unanswered? You may save customer contact and ensure better customer connectivity by giving a better toll-free number, and a toll-free missed call number.
Auto disconnect feature
Providing missed call toll-free numbers for many customers can provide you with dual benefits. You can promote your missed call number through numerous campaigns and provide more benefits to your customers. When clients contact this missed call number, the software will save their information and quickly disconnects the call. Then it automatically dials the number without waiting for your manual response. Customers’ trust and positivity towards your brand will grow due to this feature in your marketing.
Real-time updates
Consider what happens if you know about the missed call during your break or interval. You won’t be able to respond to the customer on time. You will be disappointed if you take too long to answer customer calls. Customers will search out alternative businesses as a result. You can avoid this by using the missed call solutions for a real-time notification option.
Easy setup and activation
You can’t immediately delete a toll-free number and replace it with a new one if you already have one in your call centre system. If you do so, you may risk losing your reputation and a good consumer base. The best service provider uses your current CRM information and client follow-ups. You can integrate missed call solutions into your existing framework and use your pre-existing toll-free or business number to assure constant customer interaction.
Consider Knowlarity for missed call solution
Finally, if you are losing a potential lead every time, then you will miss a customer contact. You may use cutting-edge technologies for your call centre platform at Knowlarity. You can ensure correct information maintenance using Knowlarity function of missed call service.
